Time Management System (ex MUTAX)

The Danish it-company, Time Management System, began outsourcing strictly to lower costs. But since then the company has found skills in Ukraine which can't even be found in Denmark. Time Management System develops time management and project handling systems primarily for public institutions. Time Management System started outsourcing to Ukraine in November 2006 and has currently four employees in Kiev.

Contact	Glen Mandsberg, Administrative Director
Website	www.timemanagementsystem.dk
Head Office	Copenhagen, Denmark
Service Type	Own Development Center / Team, Peak Resources
Team Size	5 IT specialists
Technologies	.NET(4.0), C-sharp, SQL-Server-2008, Visual-Basic-(VB-.NET)

Ciklum offers peak resources (freelancers)

The Danish it-company Time Management Sytem is one of the newest users of Ciklum's ‘peak resources'. This service allows the company to make temporary use of an expert with rare and highly specialized skills, when an immediate problem needs to be solved. Since November 2006 Time Management System has used peak resources twice and in each case with great success.

"What makes Ciklum unique is their concept. Compared to all the other companies I talked to, Ciklum was the only company that could offer that," says director of Time Management System, Glen Mandsberg.

The first time Time Management System made use of Ciklum's peak resources was for a project called SureSMS, which allows a Microsoft Outlook user to send regular text messages to cellular phones. But in order to develop this service, the company needed qualifications that none of the company's own developers either in Denmark nor Ukraine possessed. With help from Ciklum an expert was hired for two months.

Before outsourcing to Ukraine Time Management System considered setting up a partnership with a Ukranian it-company. But when hearing about Ciklum, a decision was made to build up an offshore team instead.

"We think that having a dedicated group of people working on a project is the best solution," says Glen Mandsberg. "Another alternative is ordering a service at a company that you don't know. But you never know exactly what you get until two days before the deadline."

When considering outsourcing Time Management System had several considerations such as cultural differences, distance and – of cource – price. A decision was made on Ukraine, where the Danish embassy helped setting up meetings with different outsourcing companies.

"We quickly decided that Ciklums model suited our situation best," says Glen Mansberg, who has found that the culture is not that much different from his own.

"It surprised me that their it-infrastructure is so good and well functioning as it is. Before I thought that the power would shut of every two hours," says Glen Mandsberg with a grin.

To start with Glen Mandsberg travelled to Kiev about a week every month. As the employees get more confident with the work process and more can be done over the phone, the travel activity will lessen, he says.

Reference date: August 2007

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